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Seeing someone grow through practical experience is the most rewarding approach for her, the Head of Learning and Capability Development, Prasarana Malaysia, tells us.
Spotting potential in others, particularly the strengths they may not yet recognise themselves, has become a defining part of Norhaslita Ramli (pictured above), Head of Learning and Capability Development at Prasarana Malaysia's work in learning & development (L&D).
Her approach is grounded in experiential learning. Rather than treating development as something that happens only in a classroom, she creates opportunities for people to learn by doing, build confidence through real-world situations, and discover the strengths they can bring to their roles and teams.
That perspective has been shaped by more than 28 years in Malaysia’s rail industry, including 25 years in L&D. Norhaslita began her career as a Control Executive on the Kelana Jaya Line, before becoming Head of System Competency Training in 2009. Today, she leads Prasarana’s learning and capability development efforts, supporting the people and skills behind service excellence.
Ahead of her session at Learning & Development Asia 2026 – Malaysia, she speaks with Emily Chong-Gupta about practical learning, leading by example, and helping people turn potential into progress.
Q Which L&D principle has most influenced how you help others or yourself learn best?
I believe in the power of experiential learning and observing potential in others. By providing hands-on opportunities and encouraging self-discovery, I help individuals develop confidence and skills that are applicable in real-world situations. Seeing someone grow through practical experience is the most rewarding approach for me.
Q Who has been a mentor or coach to you personally, and what is a timeless lesson they taught you?
My previous leader was a key mentor who saw potential in me and taught me that maintaining a positive attitude and setting a good example are essential as a personal developer.
"This lesson reminds me that attitude and behavior influence not only my growth but also inspire those around me."
Q What is an unexpected or interesting skill you have picked up that colleagues may not know about?
I have a keen ability to see potential in others – spotting talents and strengths that may not be immediately obvious. This skill helps me guide people towards opportunities and support their development effectively.
Q In fewer than 10 words, what is your number one motto for helping people and teams grow?
Making people a better person.
Q A quick preview of your session at Learning & Development Asia: What is the one key takeaway you hope attendees will gain?
Attendees will learn how to identify and nurture hidden potential within their teams, fostering a positive environment that encourages continuous growth and development.
I want to attend the conference: If you're keen to attend this closed-door conference, kindly register your interest here. For speaking opportunities, please write in to Emily Chong-Gupta. We look forward to welcoming you!
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