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Only those working in information technology (84%) and executive leadership (81%) roles surpassed HR's usage of gen AI, in a new survey.
Amidst aging population, labour shortage, and a constantly high workload, using AI seems to be an effective solution to manage tasks.
Having polled 578 full-time Hong Kong workers, a new survey by UiPath found that 60% of workers in Hong Kong are using generative AI (Gen AI) at work, the highest usage rate globally alongside Singapore.
Hong Kong workers who use Gen AI tools at work are in the roles of information technology (84%), executive leadership (81%), and human resources (66%), according to the survey.
The survey indicated that more than a third (33%) of Hong Kong employees felt extremely or very burnt out, which was slightly higher than the global average (32%). To reduce burnout and improve engagement in the workplace, Hong Kong workers wanted reduced workload (64%), access to AI and automation, including Gen AI tools (44%), and the flexibility to be more creative (44%).
Those who use Gen AI at work believed it has saved them time on work-related tasks, such as translating (41%), drafting communications (36%) and even brainstorming (30%). Those who were able to save hours at work owing to gen AI said they were able to spend more time with their family (48%), end their workday earlier (46%), and invest more time in creative tasks (45%).
Meanwhile, the survey also showed that by utilising Gen AI and business automation together, more than half (51%) Hong Kong workers have seen greater productivity and the ability to get tasks done faster. Close to half (45%) also have reduced feelings of burnout.
Regarding the concerns about using Gen AI, workers are most concerned about security risks (37%), inaccurate output (34%), and inadequate governance to ensure proper usage (25%). However, Hong Kong workers generally have greater trust (63%) in Gen AI outputs compared to their global counterparts (48%).
The usage of AI drives the growth of automation teams
On the other hand, according to the annual State of the Automation Professional Report by UiPath, which surveyed 1,909 automation professionals and students globally, 90% of automation professionals are using or planning to use AI within the coming year.
The report found that automation professionals are utilising the technology in various ways, including writing code (67%), creating documentation (57%), and testing (47%).
The extensive usage of AI also drives the growth of automation teams. Nearly two-thirds (61%) of global respondents reported their company has increased the number of people working in software automation in the past 12 months. 81% believed their organisation will hire additional automation professionals in the coming year.
With this market growth, 70% of automation professionals are satisfied with their careers, believing they will remain in the industry for the next five years. Moreover, 86% think their current job in automation will help them with any future career moves they may make.
2025 AI and automation trends
Looking into 2025, the convergence of AI and automation are expected to continue to transform the future of work. The rise of agentic AI, the ‘outside-in’ AI built into enterprise software, and new LLM-powered approaches to leveraging internal data will be the main trends to watch.
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