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"All platform operators should provide workers with clear information on the components of their earnings so that workers can make informed decisions about their working hours and earnings potential," NTUC Secretary-General Ng Chee Meng said.
The National Trades Union Congress (NTUC) called for platform operators to provide greater transparency in their fare structures and incentive schemes on 26 August 2025, as part of ongoing efforts to address the mounting challenges facing Singapore's platform workers.
This comes after NTUC had called for a Trilateral Workgroup to address issues that platform workers faced, including competition from illegal operators in July 2025, and since then, the union and its affiliated Platform Work Associations (PWAs) have been working with the Ministry of Transport and the Ministry of Manpower on coordinated enforcement actions against illegal platform activities across both point-to-point transport services and delivery work.
Since the enforcement, over 70 vehicles impounded and three foreigners working delivery jobs arrested and under investigation for working illegally, and drivers from the taxi, particularly taxis operating cross-border between Singapore and Malaysia, have reported up to 30% improvement in their earnings.
"These enforcement efforts have already made a real difference. Taxi drivers, particularly those operating cross-border between Singapore and Malaysia, have seen earnings improve by up to 30%. In the ride-hailing space, drivers have reported up to 15% higher earnings," said NTUC Secretary-General Ng Chee Meng in a Facebook post.
However, platform workers continued to share frustrations about unclear fare calculations and incentive schemes, leading to excessive working hours, creating both safety concerns and earnings uncertainty. Workers shared that they lack clear breakdowns on how their earnings are determined, making it difficult to judge whether they are being paid fairly, or to make informed decisions about their work schedules.
SG Ng said:
"Platform workers deserve transparency and fairness in the systems they depend on for their livelihoods. A key issue remains the lack of transparency in fare components."
"All platform operators should provide workers with clear information on the components of their earnings so that workers can make informed decisions about their working hours and earnings potential."
In response to these concerns, NTUC and its affiliated PWAs – the National Delivery Champions Association, National Private Hire Vehicles Association, and the National Taxi Association – are actively working with platform operators to provide workers with clearer information on their earnings on a per-job basis, with the aim that this enhanced transparency could include specific components such as platform fees, commission, and additional fees applicable to each job, allowing workers to better assess their fares and make more informed decisions about their work.
Photo / Ng Chee Meng Facebook
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