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"This experience not only strengthened our HR capabilities but also demonstrated the importance of innovation and adaptability in achieving HR excellence," Chuchu Wang, HR Service Center Manager – Asia Pacific, Lenovo shares.
When adopting technology and AI in any processes, teams are bound to face hurdles along the way — as with any journey of transformation.
For the team at Lenovo, the move to implement online pre-onboarding management with automation brought on its own set of challenges, including ensuring the accuracy and security of data information, supporting multiple languages, and automating the data process.
In this interview, Chuchu Wang, HR Service Center Manager – Asia Pacific, Lenovo, talks about how she and her team overcame these hurdles, a journey that led the team to win a gold trophy for 'Excellence in AI-Powered HR Solutions' at the HR Excellence Awards 2024 in Singapore.
Q What was the motivation that sparked your passion & business case for pursuing your outstanding people strategy?
The motivation behind our passion and business case for pursuing an outstanding people strategy stems from a deep belief in the power of human potential. We have always been inspired by the idea that when people are supported, valued, and empowered, they can achieve remarkable things. This belief has driven us to create a people strategy that not only aligns with our business goals but also fosters a culture of growth, inclusion, and innovation.
We have witnessed firsthand the transformative impact that a well-crafted people strategy can have on an organisation.
By focusing on employee engagement, professional development, and a supportive work environment, we can unlock the full potential of our team members. This, in turn, leads to increased productivity, higher job satisfaction, and ultimately, better business outcomes.
Q Looking back, can you share a challenge that you overcame in your journey of HR excellence? How did you triumph?
One significant challenge we faced in our journey of HR excellence was during the implementation of online pre-onboarding management with RPA and E-Contract. This project aimed to improve new hire onboarding experience and enhance process efficiency. However, we encountered several hurdles, including ensuring the accuracy and security of data information, supporting multiple languages, and automating the data process.
To overcome these challenges, we focused on several key strategies:
- Ensuring accuracy and security: We prioritised the accuracy and security of the information provided during onboarding process with HR data management system and ensure the onboarding documents are linked to the individual profile.
- Supporting multiple languages: Given the global expansion, we needed to support multiple languages in onboarding documents and embed into our HR systems.
- Automating data processes: To reduce the manual maintenance workload for the HR team, we integrated RPA to help with the onboarding reminders.
Through these efforts, we successfully overcame the challenges and enhanced the efficiency and effectiveness of our onboarding process. This experience not only strengthened our HR capabilities but also demonstrated the importance of innovation and adaptability in achieving HR excellence.
Q Beyond the recognition, what impact do you hope your feature in the HR Excellence Awards would have on the HR community and manpower landscape?
We hope that our feature in the HR Excellence Awards will inspire and motivate other HR professionals to strive for excellence in their own organisations. By sharing our success story, we can demonstrate the tangible benefits of investing in people strategies that prioritise employee engagement, professional development, and a supportive work environment. This can encourage other HR leaders to adopt similar approaches, ultimately leading to a more engaged and productive workforce across the industry.
The HR Excellence Awards feature can also serve as a platform to highlight innovative HR practices and solutions that have been successfully implemented within our organisation. By showcasing these initiatives, we can contribute to the broader HR community's knowledge base and provide valuable insights that can be leveraged by other organisations. This can help drive positive change in the manpower landscape, fostering a culture of continuous improvement and innovation in HR practices.
Q Could you share some advice you would give to others aspiring to follow in your footsteps?
Embrace continuous learning: The HR field is constantly evolving, and it's essential to stay updated with the latest trends, technologies, and best practices. Engage in continuous learning through courses, workshops, and professional certifications to enhance your skills and knowledge.
Build strong relationships: Success in HR often depends on building strong relationships with employees, managers, and other stakeholders. Develop your communication and interpersonal skills to foster trust and collaboration within your organisation.
Be adaptable and resilient: The HR landscape can be challenging, with unexpected changes and complex issues. Cultivate adaptability and resilience to navigate these challenges effectively and maintain a positive outlook.
Q Let's talk inspiration! Who has been a driving force behind your success?
One of the key figures who has significantly influenced my journey is my manager, Yogesh Singhania, Head of Lenovo Global HR Services. His guidance and support have been instrumental in shaping my approach to HR excellence. He has always encouraged me to think beyond the conventional boundaries and to explore innovative solutions to complex HR challenges.
Additionally, my team members have played a crucial role in my success. Working closely with these talented individuals has provided me with diverse perspectives and invaluable insights. Their collaboration and dedication have been a constant source of motivation and inspiration.
Lastly, my personal drive to continuously learn and grow has been a significant factor. Embracing new challenges and seeking opportunities for professional development have helped me stay ahead in the ever-evolving field of HR.
Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets section!
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